Return And Refund Policy

We appreciate your kind support and purchasing from us. We commitee to provide the reliable caring service for every customer and every item. We support return and refund under the conditions we accept. Please check the below details information of our return and refund policy. 

RETURN

We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product. To return your product, please contact our customer service:

Email: service@hapsbox.com

Tel: 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do send your purchase back to us before email us. 

ONLINE RETURN POLICY GUIDELINES:

  1. For products purchased on Hapsbox, if you need to replace the product or refund, you need to provide a valid order number and contact us;
  2. Regarding the time of return, all products on this website, from the time they are delivered to customers, within 30 days, you have the right to apply for a replacement product or a refund;
  3. Hapsbox will provide replacement orders or refunds for damaged or substandard products. If damage is not the main factor, no other replacement or refund will be provided for unsatisfactory replacement orders;
  4. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do send your purchase back to us before email us. 

ACCEPTING RETURNS (IF APPLICABLE)

  1. Return/refund or exchange within 30 days after receipt;
  2. Defective items are damaged/broken or soiled on arrival;
  3. The size/color of the received product is incorrect.

If you encounter any of the above situations, please contact our service center as soon as possible.

NOT ACCEPTING RETURNS (IF APPLICABLE)

  1. 30 days after receiving the product.
  2. Goods with obvious signs of use;
  3. Any items that are not in their original state have been damaged or lost.

RETURN SHIPPING COST (IF APPLICABLE)

You will be responsible for paying for your own shipping costs 9.99$ (sometimes depends on your local shipping service) for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To complete your return please do the following:

  • Re-pack the item with the labels and tags still attached;
  • Send us an e-mail at service@hapsbox.com with your name, order number, the items you wish to return and the reasons;
  •  Drop off your package at your carrier. Provide tracking number and website for tracking the logistic info after you return the parcel to us;
  • Return parcel details as below:

          Parcel Receiver: Hapsbox

          Address: No. 8, 11th Floor, Wanghui Building, 29 Liuhe Street, Xinpu Port, Kowloon, Hongkong, China

          Phone Number: 

REFUNDS 

We accept refund of products. Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed.

Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below:

  • For PayPal refunds, please allow up to 3-6 business days for the transaction to appear in your account.

PARTIAL REFUNDS ARE GRANTED (IF APPLICABLE)

  • Goods with obvious signs of use;
  • Any item not in its original condition, is damaged or missing parts;
  • Any item that is returned more than 30 days after delivery.

REFUND POLICY GUIDELINES:

Due to the reasons of Hapsbox, the problem that needs to be returned and exchanged is handled as follows

  • When returning

Refund amount: 100% of the total order amount
Return shipping fee: pay by Hapsbox

  • When replacing

Return shipping fee: pay by Hapsbox
Re-shipment freight: pay by Hapsbox

Due to the customer’s reasons, the problem of the need to return and exchange the goods is handled as follows

  • When returning

Refund amount: 100% of the product amount (excluding freight)
Return shipping fee: paid by customer

  • When replacing

Return shipping fee: paid by customer
Re-shipment freight: paid by customer

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@hapsbox.com

CANCELLATION

We accept order cancellation before the product is shipped or produced (It should be reasonable cause before you mail to customer service and tell why you want to cancel the order). If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. You can cancel your order within 24 hours through our customer service email once you order the item. 

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email or call us if you have any questions. 

Email: service@hapsbox.com

Tel: